Terms of Service

Last Updated: 1 January 2025

Please read these Terms of Service ("Terms") carefully before using the Elitedge website or engaging our services. By accessing our website or entering into a service agreement with us, you confirm you have read, understood and agreed to these Terms.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you ("Client", "you") and Elitedge ("Company", "we", "us"). If you are entering into these Terms on behalf of a business, you represent that you have authority to bind that entity.

Use of this website or engagement of our services constitutes acceptance. If you do not agree, please do not use our website or services.

2. Our Services

Elitedge provides the following categories of services, subject to a separate Statement of Work (SOW) or Service Agreement:

• Virtual Assistance (VA) — administrative, data entry, call handling, document verification
• Digital Marketing — SEO, SEM, social media management, email marketing
• WordPress Web Development — custom builds, WooCommerce, maintenance
• Custom Software Solutions — MVP development, API integrations, internal tools
• Staff Augmentation — temporary, contract-to-hire and embedded team placements
• Workflow Automation — Zapier/Make.com setup, CRM and reporting automation

Service specifications, deliverables, timelines and pricing for each engagement are defined in a separate SOW or proposal document, which forms part of our agreement with you.

3. Client Engagement

All engagements begin with a Discovery Call and require:

• Signing a Master Services Agreement (MSA) via DocuSign before work commences.
• Providing necessary access, credentials and assets as agreed in the onboarding process.
• Designating a primary point of contact to approve deliverables and provide timely feedback.

Delays caused by late provision of client materials, approvals or feedback may result in revised timelines. Elitedge will not be held liable for delays caused by the Client.

4. Payment Terms

• Retainer services (VA, marketing, maintenance): invoiced monthly in advance on the 1st of each month.
• Project-based work (web development, software): 50% deposit required before commencement; 50% on delivery or as per the agreed payment schedule in the SOW.
• Ad-hoc hourly work: invoiced weekly.
• Payment is due within 14 days of invoice date unless otherwise agreed.
• Late payments may incur interest at 8% above the Bank of England base rate, per the UK Late Payment of Commercial Debts Act 1998.

All prices are quoted in GBP and are exclusive of VAT unless stated otherwise.

5. Intellectual Property

Client-owned deliverables: Upon receipt of full payment, the Client receives full ownership of custom deliverables specifically created for them (e.g. websites, software, written content), unless otherwise stated in the SOW.

Elitedge IP: We retain ownership of our proprietary methodologies, frameworks, templates, tools and pre-existing intellectual property used to create deliverables. We grant the Client a non-exclusive, perpetual licence to use these within their business.

Third-party software: Open-source licences, plugins and third-party tools remain subject to their respective licence terms.

6. Confidentiality

Both parties agree to keep confidential all non-public information disclosed during the engagement. We will not share your business data, credentials or proprietary processes with third parties except as required to deliver services (bound processors) or comply with the law.

Confidentiality obligations survive termination for a period of 3 years.

7. Limitation of Liability

To the maximum extent permitted by law:

• Elitedge's total aggregate liability to you shall not exceed the total fees paid by you in the 3 months preceding the claim.
• We shall not be liable for indirect, consequential, incidental or special damages, including loss of profits, data or business opportunities.
• Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or any liability that cannot be excluded by UK law.

8. Warranties & Disclaimers

Elitedge warrants that services will be delivered with reasonable skill and care. However:

• We do not guarantee specific SEO rankings, advertising ROI, or business outcomes, as these depend on market conditions outside our control.
• Website and software deliverables are provided on an "as completed" basis; ongoing maintenance requires a separate agreement.
• We do not warrant that our website will be uninterrupted, error-free or free from viruses.

9. Termination

By the Client: Monthly retainer services require 30 days' written notice to cancel. Project-based agreements may only be terminated per the terms set out in the SOW. Deposits paid are non-refundable once work has commenced.

By Elitedge: We may terminate your engagement immediately if you breach these Terms, fail to pay, or engage in conduct deemed harmful to our business or staff. In such cases, fees for work completed to the termination date remain payable.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. We will endeavour to resolve disputes amicably before initiating legal proceedings.

11. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our services after notification of changes constitutes acceptance. Material changes affecting existing contracts will be communicated in writing with at least 30 days' notice.

12. Contact

For questions about these Terms, contact:

• Email: hello@elitedge.pro
• Phone: +44 771 789 3637