Terms and Conditions

Welcome to Elitedge (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our services, including but not limited to IT services, automation, artificial intelligence (AI), software development, website development, transcription, translation, interpretation, and any related services (“Services”).

By accessing or using our Services, you (“Client,” “you,” or “your”) agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our Services.

  1. Scope of Services

1.1. We provide outsourcing services as described on our website or in separate agreements.
1.2. Any custom project requirements must be outlined in a Statement of Work (SOW) or Service Agreement, which shall prevail over these Terms in case of conflict.
1.3. We reserve the right to refuse service to any client at our discretion.

  1. Client Responsibilities

2.1. You must provide accurate, complete, and timely information necessary for service delivery.
2.2. You are responsible for obtaining necessary licenses, permissions, or approvals for any third-party software/data provided to us.
2.3. Delays caused by your failure to provide required inputs may affect project timelines without liability to us.

  1. Fees & Payment Terms

3.1. Fees will be specified in the proposal, SOW, or invoice.
3.2. Payment terms are net 14 days from invoice date unless otherwise agreed.
3.3. Late payments may incur late fee surcharge at 5% per month or the maximum allowed by law.
3.4. We reserve the right to suspend services for unpaid invoices.

  1. Intellectual Property (IP) Rights

4.1. Pre-existing IP: Each party retains ownership of their pre-existing IP.
4.2. Developed IP: Unless otherwise agreed in writing, IP rights to deliverables (software, code, designs, etc.) transfer to you upon full payment.
4.3. Open-source components: If used, licensing terms of such components will apply.
4.4. Third-party tools: Any third-party software/tools remain subject to their own licenses.

  1. Confidentiality

5.1. Both parties agree to protect confidential information and not disclose it to third parties without consent.
5.2. Exclusions include information that is:

  • Publicly available
  • Independently developed
  • Lawfully obtained from a third party
  1. Data Protection & Privacy

6.1. We comply with applicable data protection laws (e.g., GDPR, CCPA).
6.2. Personal data shared with us will be processed per our Privacy Policy.
6.3. For transcription/translation, you warrant that you have the right to share such data.

  1. Warranties & Disclaimers

7.1. We provide Services with reasonable skill and care, but do not guarantee error-free or uninterrupted service.
7.2. No implied warranties (merchantability, fitness for purpose) apply unless mandated by law.
7.3. AI/automation outputs may require human review; we are not liable for decisions made based on automated results.

  1. Limitation of Liability

8.1. Our total liability for any claim is limited to the fees paid by you in the last 1 month(s).
8.2. We are not liable for:

  • Indirect, consequential, or punitive damages
  • Loss of profits, data, or business opportunities
  • Third-party actions beyond our control
  1. Termination

9.1. Either party may terminate with 30 days’ written notice, unless a fixed-term contract applies.
9.2. Upon termination:

  • You pay for work completed.
  • We may retain copies for legal/compliance purposes.
  1. Indemnification

You agree to indemnify us against claims arising from:

  • Your breach of these Terms
  • Your misuse of deliverables
  • Unauthorized use of third-party IP
  1. Dispute Resolution & Governing Law

11.1. Disputes shall first be resolved via good-faith negotiations.
11.2. If unresolved, disputes shall be settled under the laws of [Jurisdiction], with exclusive venue in [Courts/City, Country].
11.3. No class actions are permitted.

  1. General Provisions

12.1. Amendments: We may update these Terms; continued use constitutes acceptance.
12.2. Force Majeure: Not liable for delays due to events beyond our control (e.g., natural disasters, war).
12.3. Assignment: You may not transfer rights without our written consent.
12.4. Severability: If any clause is invalid, the rest remain enforceable.

  1. Contact Us

For questions, contact:

Elitedge

hello@elitedge.pro

+44 071 789 3637

50 Dalkieth St., Walsall, Birmingham, UK

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