Privacy policy
How we collect, use and protect the personal information you share with us through this website.
Last updated: [date of approval]
Who we are
This website is operated by Elitedge [registered company name and number to be confirmed], Suite 50, Dalkeith St., Walsall, Birmingham, United Kingdom (“Elitedge”, “we”, “us”). We are the data controller for personal information collected through elitedge.pro. You can contact us about privacy at [email protected].
What we collect and why
| Information | When | Why | Lawful basis |
|---|---|---|---|
| Name, email address, phone (optional), company, your message, and any budget or timeline you choose | When you send the contact or quote form | To reply to your enquiry and prepare a quote | Legitimate interests; steps before entering a contract |
| Name, email address, phone (optional), company, team size and the product you’re interested in | When you request a demo | To arrange and run your demo | Legitimate interests; steps before entering a contract |
| The page you sent the form from, the first page you visited, and any campaign tags in the link you followed (UTM parameters) | With either form | To understand which pages and campaigns lead to enquiries | Legitimate interests |
| Technical data: your IP address and browser type | When you visit the website or send a form | To deliver the website and to protect the forms from spam and abuse. This data is processed by our hosting and form providers and is not stored with your enquiry. | Legitimate interests |
Cookies
This website does not set any cookies. The first page you visited and any campaign tags are held in your browser’s session storage until you close the tab, so they can be sent with a form if you choose to send one. We do not use advertising cookies, and analytics are switched off. If we turn analytics on in future, we will ask for your consent before setting any analytics cookies.
Who we share it with
We do not sell your personal information. We share it only with service providers who help us run the website and email, such as our hosting provider, our form provider (Web3Forms, which delivers form submissions to our inbox) and our email provider [names to be confirmed], under terms that require them to protect it. We may disclose information if the law requires it.
International transfers
[To be confirmed: whether any provider stores data outside the UK, and the safeguards used, such as the UK International Data Transfer Agreement.]
How long we keep it
We keep enquiries and demo requests for [24 months] after our last contact with you, unless you become a client, in which case our client records policy applies. You can ask us to delete your information sooner.
Your rights
Under UK data protection law you have the right to access your personal information, to have it corrected or deleted, to restrict or object to how we use it, and to data portability. To use any of these rights, email [email protected]. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Security
We protect the information you send us with encrypted connections (HTTPS) and spam protection on our forms.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.